If you receive a message that says your email address/password isn’t recognized, follow the steps below:

• Make sure you are using the same email address and password you registered with – you may have more than one account so please check
• Check that you don’t have your caps lock on in error and / or are using any special characters that you chose correctly
• If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account

If you still can’t sign in, please contact us giving as much detail as you can about the issue.

Firstly, please close your browser, re-open it and try again

You may also need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).We suggest that you sign in before deleting your cookies, otherwise the items in your bag or saved items list may disappear.

On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.

We also suggest that you use one of the browsers that are fully supported on the website including IE, Chrome, Safari or Firefox.

If you’re still having problems, please contact us giving as much detail as you can about the issue including:

• Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
• What you’ve done so far to try to resolve it

If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same.

We cannot change the delivery country/location.

Please contact us urgently if you need to change your delivery address.

If your order has already shipped, it depends on the delivery method selected:

Airmail

We cannot intercept airmail packages.

If the package is undelivered, it will eventually be returned to us.

Please note this is likely to take some time (maybe several weeks).

Courier

Depending on the status of the delivery and the courier, we may be able to update the address (we cannot guarantee but will make the best effort to do so).

We cannot change the delivery country/location.

Please contact us urgently if you need to change your delivery address.

Please click on the flag icon on our homepage to view the countries/locations that we ship to.

If you cannot see your country/location listed, then it is likely that we do not currently ship there.

Delivery times depend on:

1. Destination country/location
2. Shipping method selected

You can choose between different shipping options at our checkout.

An estimated delivery time and cost will be displayed for each option.

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

To track your order, please click on the link at the top of the page: Where’s my order?

Since we're new in town and ready to please, we're offering complimentary shipping on every order—no strings attached.

Go ahead, indulge yourself without worrying about extra fees. We've got the shipping covered, so you can focus purely on pleasure.

Please click on the flag icon on our homepage and select your country/location *

Select the item that you wish to purchase and go to checkout.

If there are any shipping restrictions, or we are unable to ship this product to your country/location, you will not be able to checkout and pay for the item.

* If you cannot see your country/location listed, then it is likely that we do not currently ship there.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop orders from processing and shipping.

If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.

Should the order ship, you will receive an email containing tracking information.

If you'd like to return your items upon receiving them, please keep the package sealed and contact us immediately.

There are various reasons why an order may have been canceled such as:

• Out of Stock
• Unverified information
• Payment decline
• Tech issues
• Incorrect address

If your order was canceled, you should receive an email notification detailing the reason.

Sometimes an order does not process – this could be due to two possible reasons:

1. The time lapse between ordering the item and confirming payment
2. The item changed to out of stock during the ordering process

To prevent this from happening again, we kindly request that once the item is selected you proceed to payment confirmation as soon as you can.

Credit Card Payments

We only charge your credit card upon dispatch of your order, so if your order has been canceled, you will not be charged.

If you see a charge then it is a pre-authorization only, which will be automatically canceled by your payment provider.

PayPal Payments

Payments made via PayPal are immediate, so if an order was canceled, a refund will have been issued.

Our system processes orders immediately, which means we can’t make any changes once you have placed it and we’re usually unable to stop duplicate orders from processing and shipping.

If we are able to stop the shipment, you will receive an email confirming cancellation of the order and any charges made will be reversed.

Should the order ship, you will receive an email containing tracking information.

If you wish to return the items upon receipt, please keep the package sealed and contact us immediately.

1. If the order has not shipped

If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same.

We cannot change the delivery country/location.

Please contact us urgently if you need to change your delivery address.

2. If the order has shipped

Airmail

We cannot intercept airmail packages.

If the package is undelivered, it will eventually be returned to us.

Please note this is likely to take some time (maybe several weeks).

A refund will be issued when we receive the package back at our warehouse.

Courier

Depending on the status of the delivery and the courier, we may be able to update the address.

We cannot change the delivery country/location.

Please contact us urgently if you need to change your delivery address.

We are unable to change orders once they have processed through our system.

Regrettably this means we are unable to add an item to your order.

If you wish to purchase an additional item, please place a new order.

Our system processes orders immediately, which means we’re unable to change orders.

Regrettably this means we are unable to remove an item from your order. However, please keep the package sealed and contact us immediately.

We are unable to make any changes to invoices.

We are required by law to indicate on all commercial invoices and official documents full and accurate details of the order including price.